Emotional Intelligence

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Emotional Intelligence is increasingly relevant to organizational development and developing people, as it provides a new way to understand and assess people’s behaviors, management styles, attitudes, interpersonal skills, and aptitude. Emotional Intelligence is an important factor in human resources planning; recruitment interviewing and selection, management development, customer relations and customer service.

Emotional intelligence has four parts: self-awareness, managing our emotions, empathy, and social skill. There are many tests of emotional intelligence, and most seem to show that women tend to have an edge over men when it comes to these basic skills for a happy and successful life. That edge may matter more than ever in the workplace, as more companies are starting to recognize the advantages of high EI when it comes to positions like sales, teams, and leadership.

In a Harvard Business Review article called Leadership That Gets Results, Daniel Goleman cites research which shows that up to 30% of a company’s financial results (as measured by key business performance indicators such as revenue growth, return on sales, efficiency and profitability) are determined by the climate of the organization. Goleman states that roughly 50-70% of how employees perceive their organization’s climate is attributable to the actions and behaviors of their leader.

A leader creates the environment that determines people’s moods at the office and their mood, in turn, affects their productivity and level of engagement. It seems that leaders don’t realize how significantly their behavior good or bad effects the organization. The boss shouts so everyone keeps out of the way and limits communication and then it’s their entire fault for not communicating!

At work, we refer to this type of behavior with statements such as: she can’t control her temper sometimes, but she is so brilliant. Or, He has an amazing mind, but he tends to shout at people when it’s stressful.

In my opinion, all employees should choose their boss and the organizations would be better for it. That’s how we run countries?!

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