ITIL 4 Foundations
Course Length: 2 days
Credits Earned: 14 PDU credits
ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.
- The ITIL Service Management System
- The Service Value Chain
- Continual Improvement best practices
- Key Guiding Principles
- Governance Requirements
- Key ITIL Practices, including:
- Incident Management
- Service Request Fulfillment
- Service Level Management
- Service Desk
- Change Control
- Continual Improvement
- And many more
This course is suitable for all IT Management and Staff who need to understand the aspects of the ITIL Service Value System and their role in provisioning quality services for their customers.
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ITIL 4 Foundations Exam
A voucher for a 1-hour, 40 question, closed book multiple choice examination is provided with this class. For private classes an exam administered by an independent proctor at the end of the course can be arranged. Certification is through Peoplecert.
Instructor Led Classroom or V-Classroom with Exam
Duration: 3 Days
Price: US$ 1,495.00
Self-Paced Video Training with Exams
Duration: 1 Year
Price: US$ 1,195.00

COBIT 5.0 Foundation
Course Length: 3 days
Credits Earned: 18 PDU credits
This three day, APMG Accredited course looks at the drivers for this latest version of COBIT, the five basic principles on which COBIT 5 is founded and the enablers for governance and management of enterprise IT which support the integration between the goals, objectives, controls and processes of the business and IT. The course includes an introduction to COBIT 5 implementation and the concepts relating to the Process Assessment Model.
- Learn the 5 key principles that underpin COBIT as a governance approach
- Understand the balancing act of using the 7 enablers, including Principles, policies and frameworks, Processes, Organizational structures, culture, ethics and behavior, Information, Services, infrastructure and applications, and People, skills and competencies.
- Learn the lifecycle model for COBIT 5 Implementation
- Learn standards-based approaches for driving continuous improvement, process capability assessments, and the necessary focus areas for success
The course is suitable for business managers, chief executives, IT/IS auditors, internal auditors, information security and IT practitioners, consultants and IT/IS managers requiring an insight into the enterprise governance of IT and who may also be requiring certification as a COBIT 5 implementer or assessor.
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COBIT 5.0 Foundation Exam
An optional 40 minute closed-book examination of 50 multiple choice questions is administered examination at the end of the course by an independent proctor. Successful attendees will be awarded the APMG COBIT 5 Foundation Certificate. The qualification is a mandatory pre-requisite for further COBIT 5 Implementation and Assessor training courses.
Instructor Led Classroom or V-Classroom with Exam
Duration: 3 Days
Price: US$ 1,295.00
Self-Paced Video Training with Exams
Duration: 1 Year
Price: US$ 595.00